Privacy Policy of the website www.arianehotel-vichy.com

1. Introduction

This privacy policy describes how Hôtel Ariane Vichy – SAS VARIOT EXCLUSIVE HOTELS collects, uses, protects and processes your personal data in connection with the use of the website https://www.arianehotel-vichy.com and of the management of stays.

In accordance with GDPR Regulation (EU) 2016/679 and the amended Data Protection Act, we are committed to protecting your privacy.

2. Data controller

• SAS VARIOT EXCLUSIVE HOTELS
• Trade name: Hôtel Ariane Vichy
• Address: 46 rue Beauparlant, 03200 Vichy
• SIRET : 94175352400014
• Email: direction@arianehotel-vichy.com
• Telephone: +33 (0)4 70 97 42 06

3. Data collected and purposes

3.1. Contact form

• Data: last name, first name, email, phone number (optional), message
• Purpose: customer request management
• Legal basis: consent and legitimate interest
• Shelf life: 3 years

3.2. Bookings (Eviivo & Stripe)

• Data: identity, contact details, payment information, stay
• Purpose: reservation management
• Legal basis: contract performance
• Shelf life: 5 years

3.3. Navigation data

• Data: anonymised IP, browsing, device, approximate location
• Purpose: audience analysis and marketing optimisation
• Legal basis: consent
• Duration: 26 months maximum

3.4. Comments

• Data: name, email, comment content, IP address, browser
• Purpose: management and moderation of comments
• Feature: potential use of an automated anti-spam service
• Duration: indefinite retention of comments and metadata

An anonymised string (hash) can be sent to the Gravatar service in order to display an associated profile picture.

3.5. User accounts (where applicable)

• Data: profile information
• Purpose: account management
• Duration: until account deletion

4. Data recipients

• SAS VARIOT EXCLUSIVE HOTELS
• Eviivo Limited (hotel management)
• Stripe Inc. (secure payments)
• Google Ireland Ltd (Analytics, Ads)
• Meta Platforms Ireland Ltd (advertising)
• Triptease (conversion optimisation)
• Hotjar (behavioural analytics)
• Bioctel (legal obligations)
• Anti-spam services (comments)

No data is sold or transferred for commercial purposes.

5. Transfers outside the European Union

Some processing involves transfers to the United States (Google, Meta). These are governed by the European Commission's standard contractual clauses.

Data security

• Secure HTTPS connection
• MC-MEDIA and Eviivo accommodation
• Secure payments (Stripe – PCI DSS)
• Restricted access
• Regular backups

7. Your rights

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent

To exercise your rights: hotelariane.vichy@gmail.com – +33 (0)4 70 97 42 06

You can also contact the CNIL: www.cnil.fr

8. Biscuits

The site uses cookies to improve the user experience and analyse the audience.

8.1. Technical and functional cookies

• Strictly necessary cookies (Eviivo, Stripe, CookieHub)
• Login cookies and user preferences
• Variable duration: 1-year session

8.2. Analytical cookies

• Google Analytics
• Hotjar
• Triptease

8.3. Marketing cookies

• Google Ads
• Meta Ads

8.4. Cookies relating to comments and accounts

• Saving details (name, email) to make future comments easier
• User login cookies
• Duration: 1-year session (up to 2 weeks if “Remember me”)

8.5. Cookie management

You can modify your preferences via the cookie banner or your browser.

Embedded content

The site's pages may include embedded content (videos, images, articles). These third-party services may collect data, use cookies and track your interactions.

10. Specific data (media and security)

• Images may contain EXIF data (geolocation)
• In the event of a password reset, the IP address may be included in the email

11. Online booking (Eviivo)

The booking engine is managed by Eviivo Limited, who is responsible for the processing of associated data.

• eviivo Limited – United Kingdom
• Email : privacy@eviivo.com
• Politics: https://eviivo.com/fr/politique-de-confidentialite/

12. Shelf life

• Contact requests: 3 years
• Reservations: 5 years
• Comments: unlimited
• User accounts: until deletion

13. Modification

This policy may be modified at any time. We invite you to check it regularly.

Last update: April 2026

14. Contact

• Hotel Ariane Vichy – SAS VARIOT EXCLUSIVE HOTELS
• Address: 46 rue Beauparlant, 03200 Vichy
• Telephone: +33 (0)4 70 97 42 06
• Email: direction@arianehotel-vichy.com
• Site: www.arianehotel-vichy.com